Summary: The Marketing and Operations Coordinator will have the unique opportunity to assist with marketing, customer service, and operations efforts for the Patriots Pro Shop, Patriots Hall of Fame Presented by Raytheon Technologies, and Patriots365 program. The ideal candidate is someone who understands our organization's brand, mission and vision and leverages this knowledge to optimize operations and create impactful marketing efforts that drive attendance and increase our customer bases. This person is a self-starter with a willingness to take on a range of tasks.
DUTIES AND RESPONSIBILITIES
- Marketing Analytics & Support
- Assist with in-store marketing and promotional efforts, including new product and service launches
- Track and report on marketing and advertising campaign performance to derive insights and implement best practices based on available analytics data
- Maintain promotions calendar for all marketing efforts
- Marketing Creation & Operations
- Generate compelling content for email newsletter campaigns to increase business. Examples include content for new exhibits, new product launches, new merchandise.
- Develop strategic social media campaigns and interact with customers through social media channels
- Update website creative and promotions (promo codes, etc.) for company websites. Maintain websites to coordinate with departmental marketing calendar events, such as articles to drive ticket sales and offers to increase engagement and enrollment.
- Operations Support
- Assist with operational efforts needed to improve the businesses
- Provide Customer Service through email, social, telephone, and in-person interactions as needed with the objective of meeting customers needs via answering questions and partnering with management to identify solutions
- Help manage the Game Worn/Team Issued Memorabilia business by preparing for and interacting with customers via our messaging system, posting new listings, and fulfilling auction items
- Operations Strategy & Management
- Update and maintain sales reporting documents
- Assist with creation and maintenance of training documentation
- Partner with our creative services team to design graphics and new materials to support business development activities such as email, website, social media, print
- Write product descriptions to support retail efforts on online stores
- Special assignments and projects as business dictates
SUPERVISORY RESPONSIBILITIES
This position has no supervisory responsibility
SKILLS AND QUALIFICATIONS
- Bachelor's degree required
- Must be proficient in Microsoft Office and social media platforms
- Basic marketing experience, preferably including online and social media
- Customer Service experience both in person and online
- Operations experience preferred, ideally in a warehouse and/or fulfillment environment
- Experience with PhotoShop a plus
- Ability to analyze data and identify actionable deliverables
- Strong organizational skills and attention to detail
- Must be a self-motivated, creative thinker that is results-driven
- Traditional retail experience a plus
- Ability to multi-task in a fast-paced environment
- Ability to work weekend days and event days as needed
PHYSICAL DEMANDS
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORK ENVIRONMENT
Normal office environment.
CERTIFICATES, LICENSES, REGISTRATIONS
None required.
OTHER DUTIES
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
This company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Company:Nps LlcLocation:Foxborough - Massachusetts - United StatesJob Types:Full TimePost Date:November 2, 2021Valid Through:December 2, 2021