Job Description Role Responsibilities:
Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, video-conference devices, phones, notebooks, printers, and associated peripherals
Performs troubleshooting, parts replacement, system upgrades, basic deployment, and repair on desktops / notebooks/ printers
Identifies potential issues that could adversely impact end user experience and takes corrective action
Active Directory - Computer management
Serves as company liaison with customer on administrative and technical matters
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop /notebook configurations at customer site
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance
Instructs customers in the operation and maintenance of the system
Individuals have a well-rounded knowledge of the policies and procedures for their work area.
Work may require discretion and independent judgment for non-routine matters, however, the primary focus of work activity is predominately routine.
Occasional local travel including overnight domestic trips may be required
Basic Qualifications
2+ years desktop support experience
OEM Certifications Client & Dell: Desktop, Laptop and Tablet/Apple/Client Printers (specific printer cert's tbd).
Additional skills
Ability to develop business relationships and communicate effectively with the user community
Strong troubleshooting skills
A+ Certification
Understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment
Knowledge of processes and resources required to perform analytical and technical tasks on PC systems
Windows Operating System
Mac/Apple support and experience helpful
Ability to physically perform general office requirements including equipment removal and installation in many diverse office environments
Valid driver's license
Background requirements:
- Client requires a criminal history background check thru a finger print check.
Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Deskside Support - Boston, MA at Lehigh Technical
Company:Lehigh TechnicalLocation:Boston - Massachusetts - United StatesJob Types:Full TimePost Date:October 27, 2021Valid Through:November 26, 2021