United Technologies Corp. (NYSE: UTX) provides high-technology systems and services to the building and aerospace industries . It operates through the following four business segments: Carrier; Collins Aerospace; Otis Elevator Co.; and Pratt & Whitney.
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
Company:United TechnologiesLocation:Waltham - Massachusetts - United StatesJob Types:Full TimePost Date:November 21, 2021Valid Through:December 20, 2021