Seeking a seasoned and enthusiastic Assistant General Manager , to assist with total operations for a High-Volume, Sports Bar concept. Solid benefits package. Great insurance. Career Growth Opportunity.
Position
The AGM will assume full responsibility for the restaurant in the absence of the GM. They are directly accountable for the execution and performance of the HOH (Heart of House) and provides direction and supervision to all Kitchen team members. They will assist the KM & GM in creating legendary experiences for guests and team members through the management of both the FOH and HOH.
Required Skills
- Strong people management, communication and interpersonal skills
- Superior guest service and hospitality spirit
- Knowledge of Bar inventory & management
- Comfortable working in the BOH and giving direction to the Kitchen team
- Self-motivated with a passion for teaching others
- General knowledge of labor laws, health codes, safe food handling and sanitation, responsible alcohol service, safety and security systems and procedures and computer operations
- Time management and organization with attention to detail
- Ability to maintain a high degree of pace and intensity for an extended period of time
- Maintains a positive attitude , has fun and shows appreciation to fellow managers and crew
- Sets and achieves goals
- Communicates professionally and respectfully
- Adaptable while being their own authentic self and encourages others to be themselves as well
Education/Experience
- High school diploma or equivalent
- Three years of restaurant/bar or kitchen management experience; preferably a high-volume, full-service restaurant
- Bachelor's Degree or Coursework in restaurant management preferred
Responsibilities
- Resolve all guest complaints to customer satisfaction
- Maintaining a clean restaurant with excellent quality food and customer service
- Conduct onboarding and off boarding activities and follows through with outstanding employee documentation to ensure compliance
- Investigate and resolve customer complaints regarding food quality or service when general manager be
- Direct restaurant operations with responsibility for guest service, brand standards execution and employee training
- Lead the entire restaurant staff
- Interviewing/hiring, food orders
- Manage the restaurant to meet company standards in food quality, food safety, and cleanliness
- Ensure all food safety procedures
- Overseeing all restaurant and catering operations
- Meet labor and food cost goals
- Manage food and beverage/banquet operations to ensure food quality, customer service and cost controls
- Meeting the restaurant's P&L
- Increase restaurant and retail sales
- Ensure quality of food and customer service
- Follow up to ensure guest satisfaction
- Ensure all employees follow inventory and cash control procedures
- Performing administrative duties including payroll, inventory, food ordering, proper cash handling
- Monitoring daily activities to ensure quality food and cleanliness standards
- Ensure all customers receive quality customer service from company employees
This position requires frequent standing, sitting, bending, reaching, moving, stooping, stretching and lifting in a restaurant environment
EOE