Cambridge, MA
Summary:
Seeking a Senior Help Desk II to work with managed service vendors to provide help desk support for end users in a timely manner and resolve escalated help desk requests from managed service providers.
Key Responsibilities:
- Provide support for AV equipment.
- Image and deploy new user setups (Computer & Desk setup).
- Manage software/patch deployment and inventory.
- Help with system administration tasks in Linux and Windows operating systems as needed.
- Help with desktop support on Windows and Mac computers.
- Work with vendors to troubleshoot issues in software.
- Work independently with minimal technical guidance to design and complete new projects.
Minimum Qualifications:
- Bachelor's degree with 1-3 years of experience in a related field.
- A+ and Network+ Certification is a plus.
- Working knowledge of computer network concepts and basic network and systems.
- Troubleshooting.
- Experience with supporting mobile devices such iPhones, iPads, Android.
- Experience with Active Directory operations.
- Experience with Microsoft Office applications.
- Experience with Microsoft Windows and Apple MacOS operating systems.
Other Qualifications:
- Strong customer service and communication skills.
- Strong analytical and troubleshooting skills and ability to identify root cause and resolve problems independently.
- Strong desire to learn new technologies.
- At home in a results-driven, highly accountable environment where you can make a clear impact.
- A team player, who listens effectively and invites response and discussion.
- A collaborator who communicates in an open, clear, complete, timely and consistent manner.
Company:Ascent Services GroupLocation:Cambridge - Massachusetts - United StatesJob Types:ContractPost Date:October 29, 2021Valid Through:November 28, 2021